{"id":17279,"date":"2024-07-31T13:45:41","date_gmt":"2024-07-31T12:45:41","guid":{"rendered":"https:\/\/www.urbanspot.si\/?page_id=17279"},"modified":"2024-07-31T13:47:15","modified_gmt":"2024-07-31T12:47:15","slug":"rjesavanje-prituzbi-i-sporova","status":"publish","type":"page","link":"https:\/\/www.urbanspot.si\/hr\/resevanje-pritozb-in-sporov\/","title":{"rendered":"Rje\u0161avanje pritu\u017ebi i sporova"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"17279\" class=\"elementor elementor-17279\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-53baebf e-flex e-con-boxed e-con e-parent\" data-id=\"53baebf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9a27bfa color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"9a27bfa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Po\u0161tovani\/a, zahvaljujemo Vam na kupnji u internetskoj trgovini Urbanspot.si. Tvrtka iSERVER doo poku\u0161at \u0107e rije\u0161iti svaku nejasno\u0107u, komentar ili pritu\u017ebu u najkra\u0107em mogu\u0107em roku, po\u0161tuju\u0107i zakonske propise (Zakon o za\u0161titi potro\u0161a\u010da) i \u010dine\u0107i sve \u0161to je u njezinoj mo\u0107i kako bi se postigao dogovor.<\/p><p>Komentari i pritu\u017ebe prima administrativni odjel, a obra\u0111uje ih pravni odjel.<\/p><p><strong>Korisnici nas mogu kontaktirati na nekoliko na\u010dina:<\/strong><\/p><ul class=\"content-list\"><li>pisanim putem na adresu tvrtke iSERVER doo,<\/li><li>Stanetova ulica 7, 3000 Celje (ispod naslova napisati PRIGOVOR)<\/li><li>pismeno na adresu e-po\u0161te info@urbanspot.si<\/li><li>nazovite broj telefona 070 555 775<\/li><\/ul><p>Postupak saslu\u0161anja je povjerljiv. Ako dogovor nije mogu\u0107, nadle\u017ean sud za sporove je Trgova\u010dki sud u Ljubljani.<\/p><p>iSERVER doo \u0107e u roku od pet radnih dana potvrditi primitak pritu\u017ebe, obavijestiti kupca koliko \u0107e vremena biti potrebno za njezinu obradu te ga obavje\u0161tavati o tijeku postupka. Pru\u017eatelj usluga svjestan je da je bitna karakteristika potro\u0161a\u010dkog spora, barem \u0161to se ti\u010de sudskog rje\u0161avanja, njegova nesrazmjernost izme\u0111u ekonomske vrijednosti potra\u017eivanja i tro\u0161kova nastalih u rje\u0161avanju samog spora. To je ujedno i glavna prepreka da potro\u0161a\u010d ne pokrene spor na sudu. Stoga se pru\u017eatelj usluga trudi rije\u0161iti sve sporove sporazumno.<\/p><p>U skladu sa zakonskim normama, ne priznajemo nijednog pru\u017eatelja izvansudskog rje\u0161avanja potro\u0161a\u010dkih sporova kao nadle\u017enog za rje\u0161avanje potro\u0161a\u010dkog spora koji bi potro\u0161a\u010d mogao pokrenuti u skladu sa Zakonom o izvansudskom rje\u0161avanju potro\u0161a\u010dkih sporova. iSERVER doo, koji kao pru\u017eatelj roba i usluga omogu\u0107uje online trgovinu u Sloveniji, na svojoj web stranici objavljuje elektroni\u010dku poveznicu na platformu za online rje\u0161avanje potro\u0161a\u010dkih sporova (SRPS). Platforma je dostupna potro\u0161a\u010dima na poveznici\u00a0<a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home.chooseLanguage\" target=\"_self\">OVDJE<\/a>.<\/p><p>Navedeni propis proizlazi iz Zakona o izvansudskom rje\u0161avanju potro\u0161a\u010dkih sporova, Uredbe (EU) br. 524\/2013 Europskog parlamenta i Vije\u0107a o online rje\u0161avanju potro\u0161a\u010dkih sporova i izmjeni Uredbe (EZ) br. 2016\/2004 i Direktive 2009\/22\/EZ.<\/p><p>Prigovori u vezi s kvalitetom ili samom izvedbom ponude rje\u0161avaju se izme\u0111u kupca i tvrtke iSERVER doo.<\/p><p>Detalje o reklamacijama i povratu mo\u017eete prona\u0107i na poveznici\u00a0<a href=\"https:\/\/www.urbanspot.si\/hr\/povrat-robe-i-reklamacije\/\" target=\"_self\">OVDJE<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-4543019 e-flex e-con-boxed e-con e-parent\" data-id=\"4543019\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e36bf57 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"e36bf57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Celje, 11. velja\u010de 2021.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Po\u0161tovani, zahvaljujemo Vam na kupnji u internetskoj trgovini Urbanspot.si. Tvrtka iSERVER doo poku\u0161at \u0107e rije\u0161iti svaku nejasno\u0107u, komentar ili pritu\u017ebu.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17279","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Re\u0161evanje prito\u017eb in sporov -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.urbanspot.si\/hr\/rjesavanje-prituzbi-i-sporova\/\" \/>\n<meta property=\"og:locale\" content=\"hr_HR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Re\u0161evanje prito\u017eb in sporov -\" \/>\n<meta property=\"og:description\" content=\"Spo\u0161tovani, najlep\u0161e hvala za nakup v spletni trgovini Urbanspot.si. Podjetje iSERVER d.o.o. se bo trudilo vsako nejasnost, pripombo ali prito\u017ebo\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.urbanspot.si\/hr\/rjesavanje-prituzbi-i-sporova\/\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/urbanspot.si\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-31T12:47:15+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Procijenjeno vrijeme \u010ditanja\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.urbanspot.si\/resevanje-pritozb-in-sporov\/\",\"url\":\"https:\/\/www.urbanspot.si\/resevanje-pritozb-in-sporov\/\",\"name\":\"Re\u0161evanje prito\u017eb in sporov -\",\"isPartOf\":{\"@id\":\"https:\/\/www.urbanspot.si\/#website\"},\"datePublished\":\"2024-07-31T12:45:41+00:00\",\"dateModified\":\"2024-07-31T12:47:15+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.urbanspot.si\/resevanje-pritozb-in-sporov\/#breadcrumb\"},\"inLanguage\":\"hr\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.urbanspot.si\/resevanje-pritozb-in-sporov\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.urbanspot.si\/resevanje-pritozb-in-sporov\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.urbanspot.si\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Re\u0161evanje prito\u017eb in sporov\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.urbanspot.si\/#website\",\"url\":\"https:\/\/www.urbanspot.si\/\",\"name\":\"UrbanSpot\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.urbanspot.si\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.urbanspot.si\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"hr\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.urbanspot.si\/#organization\",\"name\":\"UrbanSpot\",\"url\":\"https:\/\/www.urbanspot.si\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"hr\",\"@id\":\"https:\/\/www.urbanspot.si\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.urbanspot.si\/wp-content\/uploads\/urbanspot-logo.svg\",\"contentUrl\":\"https:\/\/www.urbanspot.si\/wp-content\/uploads\/urbanspot-logo.svg\",\"width\":185,\"height\":40,\"caption\":\"UrbanSpot\"},\"image\":{\"@id\":\"https:\/\/www.urbanspot.si\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/urbanspot.si\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Postupanje s pritu\u017ebama i sporovima -","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.urbanspot.si\/hr\/rjesavanje-prituzbi-i-sporova\/","og_locale":"hr_HR","og_type":"article","og_title":"Re\u0161evanje prito\u017eb in sporov -","og_description":"Spo\u0161tovani, najlep\u0161e hvala za nakup v spletni trgovini Urbanspot.si. 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